Safety and Security
My Account
If you are not over the age of 18, you must obtain the consent of your parent or guardian before using this Site.
Privacy Statement
At Kamile Haute Couture, we are committed to protecting the personal information of our customers. Our privacy policy outlines the disclosures, security, access, and other relevant details concerning your privacy and how we handle your information. This policy may change from time to time as new rules, regulations, or policies are introduced. For full details, please refer to our Privacy Policy.
Is My Account Safe on this Site?
To use the Site, you may be required to create an account with us. Our team can assist you in creating an account once we receive the necessary information.
Please Note: You must not register under a false name or impersonate another individual. Such fraudulent activity is a violation of applicable federal, local, and international laws and regulations.
Collection of Personal Information
When you register an account with us, we may collect personal information, including your name, age, gender, and contact details.
Security of Your Information:
We take reasonable steps to ensure the security of all information we collect from you, protecting it from unauthorized access, destruction, use, modification, or disclosure to third parties.
How to Create My Account on this Site?
Click on Login in the top right corner of the page.
Click on ‘Create an Account’.
Fill out the required fields in the form provided.
Click on ‘Submit’.
Once submitted, your account will be successfully created, and you can receive updates, newsletters, and other information about Kamile Haute Couture.
Password
Each user of this Site is solely responsible for keeping their password and account information confidential. You must promptly notify us of any unauthorized use of your password or account. Kamile Haute Couture is not responsible for any loss or damage resulting from your failure to comply with this clause.
What if I Forgot My Password?
Click on ‘Login’ in the top right corner of the page.
Click on the ‘Forgot Your Password?’ link in the Registered Customers section.
Enter your email address and click ‘Submit’.
A password reset link will be sent to your email address.
Follow the link and reset your password.
Do I Have to Be a Registered Member to Buy on this Site?
We encourage users to register as members so we can provide updates and newsletters. As a member, you can save your information for future shopping. However, you can still proceed as a guest, adding items to your shopping cart and checking out without registering.
Online Shopping Orders and Purchases
All orders and purchases made through this Site are subject to the terms and conditions outlined here. These may change from time to time without prior notice. During order placement, we may require additional verification or information before accepting and confirming the order. We may also correct any errors or inaccuracies related to product availability or pricing and provide updated information.
Order Placement
To place an order, follow these steps:
Select your favorite product, choose the size and color, and add it to your shopping cart.
If you wish to continue shopping, click on ‘Continue Shopping’.
Once ready, click on ‘Submit’ and proceed to checkout.
Fill out all necessary information on the checkout page.
After your order is placed, you will receive an order confirmation from Kamile Haute Couture.
You will also receive order updates via email.
Cancelled/Declined Orders
We reserve the right to refuse or cancel any order for any reason at any time.
What If I Want to Return a Product?
All products sold on our website are subject to a return policy that applies within five (5) working days of the delivery date, as long as the products are in their original packaging, undamaged, unwashed, and with tags intact. The customer is responsible for the return shipping charges.
No Return Policy on Custom Made Dresses and Jewelry
Please note that custom-made dresses and jewelry are non-returnable. We advise you to carefully review product descriptions before making a purchase.
Return Procedure
If you are not satisfied with your purchase, you can return your order under the following conditions:
If the product you received is not as per size or specification, contact our customer care team immediately.
If you received a different product than ordered, contact our customer care team immediately to initiate a return.
Can I Buy More Than One Product at a Time?
Yes, you can add as many products as you like to your shopping cart and place them as a single order.
Customer Care and Technical Assistance
Our customer care and technical support team is available from 9:00 AM to 5:00 PM, five days a week. Feel free to reach out to our customer care team for assistance via the following contact details:
Email: kamilehautecouture@gmail.com
Phone: +971 569361096
Address: Kamile Haute Couture, 779B Jumeira St – Umm Suqeim – Umm Suqeim 2 – Dubai, UAE
Is It Safe to Shop at Kamile Haute Couture?
We prioritize your privacy and security. We ensure that your personal information is protected using the highest standards of security. Your shopping experience on our website is secure, and we take all necessary steps to safeguard your information.
Registered User and Guest User
You can shop on Kamile Haute Couture as either a registered user or a guest user. Registered users can save their information for future purchases, while guest users can proceed with a one-time checkout.
Checkout Option
To complete your purchase, simply click the ‘Checkout’ button in your shopping cart and proceed with the checkout process.